Intercom alternatives · updated
Intercom: a full help desk priced per seat plus each AI outcome, from $29 per seat. Here's what teams switch to, what each costs as you grow and who each one suits.
the short answer
The best Intercom alternatives are teem (support, feedback and a changelog in one widget for a flat $49 a month), Crisp (live chat priced per workspace, from $45 a month), Featurebase (feedback plus an AI support agent, from $29 per seat), and Quackback (open-source feedback and support, from $29 a month for five seats). Intercom's lowest paid plan is Essential, $29 per seat a month billed yearly, and its price grows with seats, plus $0.99 per Fin outcome.
teemour pick
$49 a month, flat
Pick it if you want support, feedback and the changelog in one widget at one flat price, and you'd rather run it from ChatGPT or Claude than click through a dashboard.
Crisp
Mini, $45 a month per workspace
Pick it if you want affordable live chat and an inbox, priced per workspace.
Featurebase
Growth, $29 per seat a month billed yearly
Pick it if you want an AI agent answering customers and feedback in the same product, priced per seat.
Quackback
Pro, $29 a month billed yearly
Pick it if you want open source you can self-host, at a low price per seat.
what you'd pay
Monthly cost for a team of three as more customers use the board or widget. Intercom's price grows with seats, plus $0.99 per Fin outcome; teem's doesn't count customers at all.
Intercom
$87
Crisp
$45
Featurebase
$87
Quackback
$29
Lowest published plan that covers a team of three at that count, billed yearly where the vendor offers it. Read on each vendor's pricing page on Oct 4, 2026.
features
✓ listed · — not listed on the vendor's site · each mark links to its source.
Intercom facts read on intercom.com on Oct 4, 2026; Crisp facts read on crisp.chat on Oct 4, 2026; Featurebase facts read on featurebase.app on Oct 4, 2026; Quackback facts read on quackback.io on Oct 4, 2026. Prices and plans change; follow each source link for today's.
one by one
teem does less than Intercom on purpose. There's no AI agent, ticketing or workflow builder. In return you get live chat answered by your team, a help center, a feature request board with votes and a changelog that emails voters, for $49 a month flat. A team of three on Intercom Essential pays $87 a month billed yearly, before Fin.
Crisp vs IntercomCrisp is the lighter chat tool Intercom users move to first. It costs $45 a month per workspace on Mini, with four seats, and adds a knowledge base and the Hugo chatbot on Essentials at $95. Like Intercom, it lists no feature request board or changelog.
Featurebase vs IntercomFeaturebase pairs an inbox and AI agent with feedback boards and a changelog, which Intercom lacks. At $29 per seat billed yearly plus $0.49 per AI resolution, it's cheaper per outcome than Fin's $0.99, though both bills grow with volume.
Quackback vs IntercomQuackback is an open-source option with an inbox, live chat, a help center, boards and a changelog. Pro is $29 a month billed yearly for five seats, and self-hosting is free. It's far smaller than Intercom, with no ticketing or workflow depth.
Intercom bills $29 per seat on Essential, billed yearly, and Fin adds $0.99 for every outcome it resolves. Add-ons such as Copilot and Proactive Support carry their own fees, so the real bill takes a spreadsheet to predict.
Intercom has no built-in feature request board. Teams add a voting tool from its app store, which means a second product, a second login and a second bill.
Look for chat answered by your team, a board where customers vote, and a changelog that tells voters when you ship, at a price you can predict.
questions
If you're leaving Intercom over per-seat pricing and the $0.99 Fin charges per outcome, Crisp is the lighter chat tool at $45 a month per workspace, and teem is $49 a month flat with a request board and changelog Intercom doesn't have. Featurebase and Quackback also bundle feedback with support.
Intercom covers part of it: news announcements in the messenger. teem includes a changelog in its $49 plan.
Intercom's site lists no feature request board: voting boards come from third-party apps. teem includes a feature request board in its $49 plan.
Intercom's lowest paid plan is Essential, $29 per seat a month billed yearly, and its price grows with seats, plus $0.99 per Fin outcome. No free plan; 14-day trial. Add-ons and usage are billed separately.
Crisp, Featurebase, and Quackback have free plans. teem has a 7-day free trial with no card, then costs $49 a month for five people.
teem imports changelog entries from any tool, with their original dates, through its API or your AI agent. Board votes and chat history start fresh.
$49 a month, flat, for up to five people. No card to start.