live chat answered from Slack · updated Nov 4, 2026

Which live chat tool lets me reply from Slack for a small B2B SaaS?

the short answer

Chatlio, Social Intents, ClearFeed, Pylon, Crisp and teem let a small B2B team answer website chat from Slack. In teem, a chat from someone who left a name and email opens one thread in a channel you pick. A current teammate replies in that thread and the customer sees it in the widget. A Slack reply is text only, and it cannot assign or close the chat. The plan is $49 a month flat for up to five people.

The chat is on your site. The team is in Slack.

A customer writes in the chat on your website. The person who should answer is in Slack, in the middle of something else. Opening a second dashboard to find that chat is how a small team ends up replying late.

When the chat shows up as a Slack thread, the reply is the next message in a channel the team already reads. The customer gets the answer in the widget on your site, and the team does not have to learn another inbox.

compared

How does each one do it?

What it does	teem	Chatlio	Social Intents	ClearFeed	Pylon	Crisp	Intercom
Answers website chat from Slack	Yes. A text reply in the thread reaches the widget, and is emailed if still unread after five minutes.	Yes. Replies in Slack go back to the visitor's browser. The same widget can be answered from Discord or Teams. checked November 2026	Yes. Chat with website visitors from Slack, in a channel or in threads. checked November 2026	Yes. Web chat appears in a Slack triage channel and replies sync back. checked November 2026	Yes. Chats appear in a Chat Support Channel, or in the customer's shared Slack channel. checked November 2026	Yes, from the Mini plan. The team receives messages in Slack and replies from there. checked November 2026	Not described for website Messenger. Docs cover customers who write in a connected Slack channel, answered from the Intercom inbox. checked November 2026
How the chat shows up in Slack	One thread in one channel you choose, public or private.	A channel you choose, then a dedicated Slack channel per visitor. checked November 2026	A dedicated channel per chat, or threads in one channel. checked November 2026	A Slack triage channel. Each collection can use its own. checked November 2026	A fallback Chat Support Channel, or the customer's shared Slack channel when that option is on. checked November 2026	A post in a channel (often #crisp-chats). Operators join the visitor thread or channel. checked November 2026	The customer's own Slack thread, for messages that started in Slack. A notification-only channel does not send replies back. checked November 2026: Slack channel · Notifications
Assign, close, or send a file	No. Text only. You cannot assign or resolve from Slack, and a Slack file is not delivered.	Files, images and emoji reach the visitor. Commands can end a conversation. Assignment is not listed. checked November 2026	Slash commands include canned replies, status changes and transferring a chat. Files from Slack are not listed. checked November 2026	Reply, assign and close tickets from Slack, and post internal comments with a lock emoji. checked November 2026	On a customer's shared channel, messages, files and reactions sync both ways. Assign and close are not listed on the chat widget page. checked November 2026	Slack actions include resolve, a private note, block user and change email. Files are not listed on the Slack article. checked November 2026	Not for website chat. Slack side conversations are for internal teams, and those replies sync back to the inbox. checked November 2026
Who can send the reply	A current teem member whose Slack email matches. Anyone else is refused in private.	Operators on the plan. Mini includes 2. Anyone in the visitor's channel can join. checked November 2026	Lite includes 1 seat, Starter 4, and Basic and up are unlimited. checked November 2026	On agent pricing, only agents reply in public. On usage pricing, anyone can. checked November 2026	A Slack-only seat is free when the person replies in Slack and does not log into the web app. checked November 2026	A Slack user does not need a Crisp operator account. The visitor sees the Slack photo and first name. checked November 2026	Teammates reply from the Intercom inbox for Slack-channel conversations. The article does not describe typing a website-chat reply in Slack. checked November 2026
An AI answers the customer	No. A person on your team writes the reply.	Not listed on its Slack page. checked November 2026	Yes. ChatGPT, Claude or Gemini is included, and a person can take over. checked November 2026	Yes. It auto-answers with GPT and Gemini, billed in AI credits. checked November 2026	Yes, when you buy credits. The Support Agent is one of those credit features. checked November 2026	Not listed on the Slack article. Mini includes AI credits for automated conversations. checked November 2026	Yes. Fin can answer customers who write in a connected Slack channel, at $0.99 per outcome. checked November 2026: Slack · Pricing
Help center, board, changelog	Yes. A help center, a feature board with votes, and a changelog that emails voters.	Not listed on its Slack page. checked November 2026	Not listed. Plans include AI trained on URLs you give it. checked November 2026	A knowledge base on Professional. A feature board and changelog are not listed. checked November 2026	A knowledge base on every plan. A feature board and changelog are not listed. checked November 2026	A knowledge base from Essentials ($95/mo). A feature board and changelog are not listed. checked November 2026	A public help center on Essential. A feature board and changelog are not listed. checked November 2026
Starting price	$49/mo flat, up to 5 people. 7-day trial, no card.	Mini $30/mo for 2 operators and 250 conversations. 30-day trial. Team is $70/mo at the launch price, or $100, for 5 operators. checked November 2026	Lite $29/mo ($21 billed annually) for 1 seat and 60 conversations. Starter $49/mo, or $39 billed annually, for 4 seats. 14-day trial. checked November 2026	Starter $24 per agent/month, web chat included, 15% off annual. Usage pricing starts at $470/mo for 10 channels and 100 tickets. 14-day trial, no card. checked November 2026	Professional $89 per seat/month on an annual contract, plus credits. The minimum credit commitment is 5,000. Trial is arranged with sales. No free plan. checked November 2026	Mini $45/mo per workspace, 4 seats included. Slack replies start on Mini. checked November 2026: Pricing · Slack help	Essential shows $29 per seat/month, $19 for new customers, plus $0.99 per Fin outcome. 14-day trial, no card. checked November 2026

Each fact comes from the vendor's own site, read on November 4, 2026. "Not listed" means that page did not say it. A dash means the page did not let us check. Each cell links to the page we read in November 2026; prices and plans change, so follow it for today's.

how teem does it

How a Slack reply reaches the customer

An owner connects Slack and invites teem into one channel, public or private. A new chat posts there once the customer has left a name and email. The post names them, says whether that name is verified or self-declared, and links the page they were on.
A teammate replies in the thread. teem reads their Slack email and accepts the reply only when it matches a current member. The message is saved under that person's name.
The widget shows the reply while the customer's browser tab is open. If they have not read it after five minutes, teem emails it.
Later messages from the widget, the inbox, email, the API or MCP are added to the same thread. A message that started in Slack is not posted back into Slack.
If the customer attached an image, Slack does not get the file. The thread says an image was sent and links to it in teem.

the limits

What a Slack reply in teem cannot do

It has to be ordinary text in the thread. A file, an image, an emoji-only message, a bot message, or a new message in the channel (not in the thread) is not sent to the customer.
You cannot assign the conversation or mark it resolved from Slack. Assigning and resolving stay in the inbox, the API or MCP.
Someone whose Slack email is not a current member gets a private note in Slack, and the customer sees nothing.
A feature request can be announced in the channel. Replying to that announcement does not reach the customer. Only a conversation thread does.
If the trial has ended, the reply is not sent. Slack shows a private note saying why.
New chats stop posting if you turn that notification off. A thread that already exists still receives later messages.

who should pick which

Pick teem, or pick the tool that wins the part you need

Pick teem

if the team already lives in Slack, you want a person writing every reply, and you also want a help center, a voting board and a changelog that emails voters, at one flat price.

Pick Chatlio

if the Slack reply has to carry files and images, or you also answer from Discord or Teams, and you do not need a board or a help center.

Pick Social Intents

if you want an AI chatbot to take the first questions, a choice of a channel or a thread per chat, and a lower price for chat alone.

Pick ClearFeed

if you need to assign and close the ticket from Slack, with SLAs and AI answers, and per-agent or per-ticket pricing fits.

Pick Pylon

if customers already share a Slack channel with you and you want files, a knowledge base and AI agents. The published seat price is higher, and the trial goes through sales.

Pick Crisp

if you want Slack replies without a paid operator seat for every person who types one, plus resolve and private notes from Slack.

Pick Intercom

if customers write to you inside Slack and you want Fin to answer there. Its help center does not describe answering a website Messenger chat from a Slack thread.

Honest pros and cons of teem for this

Pros

The words the customer reads are the words the teammate typed in the Slack thread.
One channel and one thread per chat, so the sidebar does not fill with a channel per visitor.
The same widget holds the help center, the feature board and the changelog. Shipping a request emails the people who voted.
$49 a month is flat for up to five people. Conversations are not counted.
A person writes every reply. No bot speaks to the customer.

Cons

A Slack reply cannot assign the chat, close it, or send a file. Chatlio sends files. ClearFeed assigns and closes from Slack. Crisp resolves from Slack.
The person replying must already be a teem member with the same email. Crisp does not require an operator account for each Slack replier.
Chats are not posted until the customer leaves a name and email.
One channel for the organization. Chatlio and Social Intents can point different widgets at different channels.
No AI that answers the customer. Social Intents, ClearFeed, Pylon and Intercom do.
If you only need the Slack reply, other plans start lower: Chatlio Mini is $30 a month and Social Intents Lite is $29. teem is $49 because the help center, the board and the changelog are in it.
teem launched in late September 2026, so the track record is short.