teem for support leads
Answer faster, and answer each question once.
The same questions come back every week, the help center is out of date, and customers who ask for features never hear back.
the short answer
teem gives support leads live chat answered by your team, a help center customers search from the widget, and replies from the dashboard, Slack or email. Your AI agent can draft help articles from past threads, and feature requests from chat go to a board that emails voters when they ship. It costs $49 a month flat for up to five people.
what changes
A person in every chat, and a help center that keeps up.
A person, every time
teem puts no bot between your customer and your team.
Write the help center from your threads
Ask your agent to turn last month's questions into articles, then review and publish.
Reply from Slack
Every conversation opens a thread in your channel, and the customer reads the reply in the widget.
A week with teem
monday
Clear the weekend queue
Ask your agent who has waited longest. Assign threads to teammates and reply from the dashboard or Slack.
tuesday
Hand off with context
Give a thread to a teammate and tell the customer who's on it, in one message.
thursday
Answer it once
Three people asked how to export. Ask your agent to draft the article from those threads, review it and publish.
friday
Turn requests into votes
Customers who asked for a feature in chat vote on the board, and hear from teem when it ships.
questions
What support leads ask first.
How do I reduce repeat support questions?
Answer each one in the help center, and let customers search it from the widget before they write in. In teem, your AI agent can draft articles from the threads that asked, for you to review.
Can my team reply from Slack?
Yes. Each conversation opens a thread in your Slack channel. Reply there or to the notification email, and the customer reads it in the widget.
Does teem use an AI chatbot?
No. A person on your team answers every chat. AI works for your team behind the scenes, never in front of your customers.
How much does teem cost for a support team?
$49 a month, flat, for up to five people, with no charge per conversation or AI answer.
Try teem free for 7 days.
$49 a month, flat, for up to five people. No card to start.