Intercom vs Crisp · updated
Intercom vs Crisp: which fits your team?
Intercom is a full help desk priced per seat plus each AI outcome. Crisp is lighter chat priced per workspace. Neither lists a feature request board.
the short answer
Intercom is a full help desk priced per seat plus each AI outcome. Crisp is lighter chat priced per workspace. Neither lists a feature request board. Pick Intercom if you run a support team at scale and want an AI agent answering first. Pick Crisp if you want affordable live chat and an inbox, priced per workspace. If you want live chat, a request board that emails voters when you ship, a help center and a changelog in one widget, teem does all of it for $49 a month, flat.
Intercom
A customer service platform with a messenger, a shared inbox, ticketing, a help center and the Fin AI agent.
Essential, $29 per seat a month billed yearly
Pick it if you run a support team at scale and want an AI agent answering first.
Crisp
A customer messaging platform with live chat, a shared inbox, a knowledge base and the Hugo AI chatbot, for small and midsize businesses.
Mini, $45 a month per workspace
Pick it if you want affordable live chat and an inbox, priced per workspace.
teemour pick
Live chat, a feature request board, a help center and a changelog in one widget, for SaaS teams that want a person answering every chat.
$49 a month, flat
Pick it if you want support, feedback and the changelog in one widget at one flat price, and you'd rather run it from ChatGPT or Claude than click through a dashboard.
what you'd pay
Slide to your customer count.
Monthly cost for a team of three as more customers use the board or widget. Intercom's price grows with seats, plus $0.99 per Fin outcome; teem's doesn't count customers at all.
Intercom
$87
Crisp
$45
Lowest published plan that covers a team of three at that count, billed yearly where the vendor offers it. Read on each vendor's pricing page on Oct 4, 2026.
features
What each one does.
| Feature |
Intercom |
Crisp |
teem |
|---|---|---|---|
| Feature request board with votes | — Not listed: Voting boards come from third-party apps | — Not listed | ✓ Yes |
| Emails voters when their request ships | — Not listed | — Not listed | ✓ Yes |
| Live chat answered by your team | ✓ Yes | ✓ Yes: On Free | ✓ Yes |
| Changelog | partly partly: News announcements in the messenger | — Not listed | ✓ Yes |
| Help center | ✓ Yes | ✓ Yes: Essentials and up | ✓ Yes |
| MCP server for ChatGPT and Claude | ✓ Yes | ✓ Yes | ✓ Yes |
| AI bot that answers customers | ✓ Yes: Fin, $0.99 per outcome | ✓ Yes: Hugo | — No: A person on your team answers every chat |
| Starts at | Essential, $29 per seat a month billed yearly | Mini, $45 a month per workspace | $49 a month, flat |
✓ listed · — not listed on the vendor's site · each mark links to its source.
Intercom facts read on intercom.com on Oct 4, 2026; Crisp facts read on crisp.chat on Oct 4, 2026. Prices and plans change; follow each source link for today's.
How Intercom and Crisp differ
Intercom is a full help desk. Its messenger, shared inbox, ticketing, workflows and help center serve large support teams, and its Fin AI agent answers customers first. News posts announcements in the messenger.
Crisp is lighter and cheaper. Live chat, a shared inbox and a knowledge base come at a flat price per workspace, and its Hugo chatbot runs on AI credits each plan includes.
Neither lists a board where customers vote on feature requests, so requests that arrive in chat need another tool, and voters never hear when you ship.
Pricing compared
Intercom Essential costs $29 per seat a month billed yearly, so a team of three pays $87 before Fin, which adds $0.99 per outcome. Crisp Mini costs $45 a month for the workspace with four seats and 5,000 customer profiles; past that, Essentials is $95 and adds the knowledge base.
Who should pick which
Pick Intercom if you run a support team at scale and want an AI agent answering first.
Pick Crisp if you want affordable live chat and an inbox, priced per workspace.
Where teem fits
If you want live chat, a feature request board, a help center and a changelog in one widget, with a person answering every chat and voters emailed when you ship, teem does all of it for $49 a month, flat, for up to five people.
Where Intercom is strong
- Fin is one of the most widely used AI support agents.
- A full help desk with ticketing, workflows and a large integration catalog.
Where Crisp is strong
- Flat workspace pricing and a real free plan with live chat.
- A low entry price for chat, inbox and knowledge base.
questions
What people ask about Intercom vs Crisp.
What's the difference between Intercom and Crisp?
Intercom is a full help desk. Its messenger, shared inbox, ticketing, workflows and help center serve large support teams, and its Fin AI agent answers customers first. News posts announcements in the messenger. Crisp is lighter and cheaper. Live chat, a shared inbox and a knowledge base come at a flat price per workspace, and its Hugo chatbot runs on AI credits each plan includes.
Is Intercom or Crisp cheaper?
For a team of three with 1,000 customers a month, Intercom costs $87 and Crisp costs $45 at published prices. Intercom Essential costs $29 per seat a month billed yearly, so a team of three pays $87 before Fin, which adds $0.99 per outcome. Crisp Mini costs $45 a month for the workspace with four seats and 5,000 customer profiles; past that, Essentials is $95 and adds the knowledge base.
Is there an alternative to both Intercom and Crisp?
teem puts live chat, a feature request board with votes, a help center and a changelog in one widget for $49 a month, flat, for up to five people. When you ship a request, it emails everyone who voted for it.
Or get support, feedback and a changelog in one.
$49 a month, flat, for up to five people. No card to start.