Canny vs Featurebase · updated
Canny vs Featurebase: which fits your team?
Canny is a feedback tool priced by tracked users. Featurebase adds an inbox and an AI agent, priced per seat plus each AI resolution.
the short answer
Canny is a feedback tool priced by tracked users. Featurebase adds an inbox and an AI agent, priced per seat plus each AI resolution. Pick Canny if you want a mature feedback board with deep integrations into Jira, Linear and your CRM. Pick Featurebase if you want an AI agent answering customers and feedback in the same product, priced per seat. If you want live chat, a request board that emails voters when you ship, a help center and a changelog in one widget, teem does all of it for $49 a month, flat.
Canny
A feedback tool for product teams, with voting boards, a roadmap, a changelog and AI that groups duplicate requests.
Pro, from $79 a month billed yearly
Pick it if you want a mature feedback board with deep integrations into Jira, Linear and your CRM.
Featurebase
A support and feedback platform with an inbox, an AI agent, feedback boards, a help center and a changelog.
Growth, $29 per seat a month billed yearly
Pick it if you want an AI agent answering customers and feedback in the same product, priced per seat.
teemour pick
Live chat, a feature request board, a help center and a changelog in one widget, for SaaS teams that want a person answering every chat.
$49 a month, flat
Pick it if you want support, feedback and the changelog in one widget at one flat price, and you'd rather run it from ChatGPT or Claude than click through a dashboard.
what you'd pay
Slide to your customer count.
Monthly cost for a team of three as more customers use the board or widget. Canny's price grows with tracked users; teem's doesn't count customers at all.
Canny
$529
Featurebase
$87
Lowest published plan that covers a team of three at that count, billed yearly where the vendor offers it. Read on each vendor's pricing page on Oct 4, 2026.
features
What each one does.
| Feature |
Canny |
Featurebase |
teem |
|---|---|---|---|
| Feature request board with votes | ✓ Yes: Public and private boards with voting | ✓ Yes: Voting and a roadmap | ✓ Yes |
| Emails voters when their request ships | ✓ Yes: Emails voters on a status change | ✓ Yes: Notifies people when their request ships | ✓ Yes |
| Live chat answered by your team | — Not listed: Integrates with Intercom and Zendesk instead | ✓ Yes: Included on Free | ✓ Yes |
| Changelog | ✓ Yes: Paid plans only | ✓ Yes | ✓ Yes |
| Help center | — Not listed | ✓ Yes | ✓ Yes |
| MCP server for ChatGPT and Claude | ✓ Yes: Pro and Business | ✓ Yes: Paid plans | ✓ Yes |
| AI bot that answers customers | — Not listed: Its AI sorts feedback; no customer-facing bot listed | ✓ Yes: $0.49 per AI resolution | — No: A person on your team answers every chat |
| Starts at | Pro, from $79 a month billed yearly | Growth, $29 per seat a month billed yearly | $49 a month, flat |
✓ listed · — not listed on the vendor's site · each mark links to its source.
Canny facts read on canny.io on Oct 4, 2026; Featurebase facts read on featurebase.app on Oct 4, 2026. Prices and plans change; follow each source link for today's.
How Canny and Featurebase differ
Canny does one job, feedback, and does it with depth. Its boards, roadmap and changelog connect to Jira, Linear, GitHub, Salesforce and HubSpot, and its Autopilot AI finds and merges duplicate requests. Its pricing page lists no live chat and no help center, so support runs in another tool.
Featurebase covers more ground. Its inbox, live chat, help center, feedback boards and changelog all sit in one product, and its Fibi AI agent answers customers before your team does. Live chat is on the free plan.
Both email voters when a request ships, and both offer an MCP server on paid plans, so either can work with ChatGPT or Claude.
Pricing compared
Canny prices by tracked users, anyone who posts, votes or comments. For a team of three, Pro costs $79 a month at 100 tracked users, $529 at 1,000 and $1,079 at 5,000, billed yearly. Featurebase charges $29 per seat on Growth, billed yearly, so the same team pays $87 a month at any customer count, plus $0.49 for each conversation its AI resolves.
Who should pick which
Pick Canny if you want a mature feedback board with deep integrations into Jira, Linear and your CRM.
Pick Featurebase if you want an AI agent answering customers and feedback in the same product, priced per seat.
Where teem fits
If you want live chat, a feature request board, a help center and a changelog in one widget, with a person answering every chat and voters emailed when you ship, teem does all of it for $49 a month, flat, for up to five people.
Where Canny is strong
- Deep integrations with Jira, Linear, GitHub, Salesforce and HubSpot.
- AI that finds and merges duplicate feedback, plus an official MCP server.
Where Featurebase is strong
- Inbox, AI agent, feedback, help center and changelog in one product.
- A free plan that includes live chat.
questions
What people ask about Canny vs Featurebase.
What's the difference between Canny and Featurebase?
Canny does one job, feedback, and does it with depth. Its boards, roadmap and changelog connect to Jira, Linear, GitHub, Salesforce and HubSpot, and its Autopilot AI finds and merges duplicate requests. Its pricing page lists no live chat and no help center, so support runs in another tool. Featurebase covers more ground. Its inbox, live chat, help center, feedback boards and changelog all sit in one product, and its Fibi AI agent answers customers before your team does. Live chat is on the free plan.
Is Canny or Featurebase cheaper?
For a team of three with 1,000 customers a month, Canny costs $529 and Featurebase costs $87 at published prices. Canny prices by tracked users, anyone who posts, votes or comments. For a team of three, Pro costs $79 a month at 100 tracked users, $529 at 1,000 and $1,079 at 5,000, billed yearly. Featurebase charges $29 per seat on Growth, billed yearly, so the same team pays $87 a month at any customer count, plus $0.49 for each conversation its AI resolves.
Does Canny or Featurebase have live chat?
Featurebase lists live chat; Canny's site doesn't. teem includes live chat in its $49 plan.
Does Canny or Featurebase have a help center?
Featurebase lists a help center; Canny's site doesn't. teem includes a help center in its $49 plan.
Is there an alternative to both Canny and Featurebase?
teem puts live chat, a feature request board with votes, a help center and a changelog in one widget for $49 a month, flat, for up to five people. When you ship a request, it emails everyone who voted for it.
Or get support, feedback and a changelog in one.
$49 a month, flat, for up to five people. No card to start.