one tool instead of two · updated
Is there one tool that does what Canny and Crisp do?
the short answer
Yes. teem is one widget with live chat, a feature request board with votes, a help center and a changelog, for a flat $49 a month for up to five people. Canny does the voting board, roadmap and changelog but lists no live chat of its own. Crisp does live chat and a help center but lists no feature-voting board. Other tools that combine a board and chat are UserJot, whose live chat is in beta and answered first by its AI agent, and Featurebase, which charges per seat plus a fee per AI resolution. teem has no chatbot: a person on your team answers every chat, from the dashboard, Slack or email.
Why people look for this
You run Canny for feature requests and Crisp for chat. That's two bills, two widgets in your app and two places a customer's request can get lost. A customer asks for a feature in chat, and someone has to copy it to the board by hand. When it ships, Canny emails the voters, but the person who asked in chat may never have voted.
Also asked: Which feedback tools email voters when their feature ships?
compared
How each one does it.
| What it does | teem | Canny + Crisp | UserJot | Featurebase |
|---|---|---|---|---|
| Starting price for a team of 3–5 | $49/mo flat, up to 5 people | Canny Pro from $79/mo billed yearly (100 tracked users) + Crisp Mini $45/mo (4 seats) or Essentials $95/mo (10 seats) checked October 2026: Canny · Crisp | Free plan; Starter $29/mo checked October 2026 | $29 per seat/mo billed yearly on Growth, plus $0.49 per AI resolution checked October 2026 |
| What the price grows with | People on your team | Canny: tracked users. Crisp: plan tier (seats included) checked October 2026: Canny · Crisp | Plan features (unlimited team members on Starter) checked October 2026 | Seats and AI resolutions checked October 2026 |
| Live chat | Yes | Crisp checked October 2026 | Yes, in beta, free while in beta checked October 2026 | Yes checked October 2026 |
| Who answers first | A person on your team | Crisp: your team, or its AI agent if you set one up checked October 2026 | Juno, UserJot's AI agent, then hands off to your team checked October 2026 | Your team, or its AI agent (paid per resolution) checked October 2026 |
| Feature board with votes | Yes | Canny checked October 2026 | Yes checked October 2026 | Yes checked October 2026 |
| Emails voters when status changes | Yes, on every status change, with an optional note | Canny: yes, with a "Notify voters" box on each change checked October 2026 | Yes checked October 2026 | Yes, optional per change checked October 2026 |
| Changelog | Yes, emails voters when their request ships | Canny: yes; changelog emails on paid plans only checked October 2026 | Yes checked October 2026 | Yes checked October 2026 |
| Help center / knowledge base | Yes, on your own domain | Crisp: from Essentials ($95/mo) checked October 2026 | Not listed checked October 2026 | Yes checked October 2026 |
| MCP server for ChatGPT/Claude | Yes, OAuth sign-in, read/draft/write scopes; listed in Claude's connector directory | Canny: MCP connectors on Pro. Crisp: MCP server on Essentials and Plus checked October 2026: Canny · Crisp | Yes, connects with an API token checked October 2026 | Yes, on Growth checked October 2026 |
| Reply from Slack | Yes, each chat opens a Slack thread | Crisp: reply from Slack, from Mini checked October 2026 | Not verified | Not verified |
| Jira / Linear integrations | Not listed on teem.so | Canny Pro: Jira, Linear, ClickUp, Asana, GitHub checked October 2026 | Not listed checked October 2026 | Yes (Jira, Linear) checked October 2026 |
| Free plan | No. 7-day free trial, no card | Canny Free (25 tracked users); Crisp Free (2 seats) checked October 2026: Canny · Crisp | Yes checked October 2026 | Yes (1 seat) checked October 2026 |
Prices are list prices on each vendor's own site. "Not listed" means we couldn't find it on the vendor's pages we read, not that it can't be done some other way; a dash means we couldn't verify it either way. Each cell links to the page we read in October 2026; prices and plans change, so follow it for today's.
Worked example: Canny + Crisp
A team of 5 that wants a help center needs Crisp Essentials ($95/mo, Mini only includes 4 seats and no knowledge base) plus Canny Pro from $79/mo billed yearly at 100 tracked users: $174/mo, and Canny steps up as more customers vote (e.g. $529/mo billed yearly at 1,000 tracked users). teem is $49/mo for the same 5 people, at any voter count.
who should pick which
Who should pick which
Pick teem
if you want chat, a voting board, a help center and a changelog in one widget at one flat price, and you want a person, not a bot, answering your customers.
Keep Canny + Crisp
if you need Canny's Jira/Linear/Salesforce depth, Crisp's omnichannel inbox (WhatsApp, Instagram, SMS) or an AI chatbot, and the two bills don't bother you.
Pick UserJot
if you want a free plan or an AI agent that answers chats first, and you're fine with live chat being in beta.
Pick Featurebase
if you want a full helpdesk with AI resolutions and Jira/Linear sync, and per-seat pricing works for your team size.
Honest pros and cons of teem
Pros
- One widget and one bill for chat, board, help center and changelog.
- Flat $49/mo for up to 5 people. Voters, visitors and conversations aren't counted.
- Voters get an email on every status change, including "declined", with your note.
- A person answers every chat. Reply from the dashboard, Slack or email.
- MCP server with OAuth and read/draft/write scopes, listed in Claude's connector directory. Works with ChatGPT, Claude, Claude Code, Cursor and Codex.
- Help center and public pages on your own domain; verified identities via HMAC.
Cons
- teem is new. It launched in late September 2026, so it has a short track record and few public customers.
- No free plan, only a 7-day trial.
- The plan covers 5 people. Bigger teams have to email for a price.
- Fewer integrations: teem.so lists Slack, email, a REST API and MCP. It does not list Jira, Linear, GitHub, Zapier or a CRM.
- Moving from Canny: only changelog entries import (through the API). Board posts, votes and chat history start fresh.
- No AI chatbot. If you want a bot to deflect chats, teem isn't built for that.
- No omnichannel inbox (WhatsApp, Instagram, SMS) like Crisp's.
questions
What people ask about replacing Canny and Crisp.
Is there a Canny alternative that has live chat built in?
Yes. teem includes live chat, a voting board, a help center and a changelog in one widget for $49 a month for up to five people. UserJot and Featurebase also combine a board with chat. Canny itself lists no live chat and integrates with Intercom and Zendesk instead.
Can one tool replace both Canny and Crisp?
For a small SaaS team, usually yes. teem covers the voting board, roadmap statuses, changelog, live chat and help center. It doesn't cover Crisp's WhatsApp, Instagram or SMS channels, or an AI chatbot.
How much do Canny and Crisp cost together?
At list prices checked October 21, 2026: Canny Pro starts at $79 a month billed yearly for 100 tracked users, and Crisp starts at $45 a month (Mini, 4 seats) or $95 (Essentials, 10 seats, with a knowledge base). That's $124 to $174 a month before Canny's price rises with more voters. teem is $49 a month flat.
Does teem email customers when the feature they asked for ships?
Yes. teem emails a request's voters whenever its status changes, including when it ships or is declined, and you can add a public note. You can skip the email for a single change.
Does teem use an AI chatbot to answer customers?
No. A person on your team answers every chat. You can connect your own AI (ChatGPT, Claude, Cursor, Codex) through teem's MCP server to read threads and draft replies, and nothing goes out until you send it.
Can I move my data from Canny or Crisp to teem?
Your changelog entries import through the API with their original dates. Board posts, votes and chat history start fresh, so plan a week of pointing customers to the new board.
Is there a free trial?
Yes, 7 days with everything included and no credit card. After that it's $49 a month.
One widget for chat, feedback, help and updates.
$49 a month, flat, for up to five people. No card to start.